Made-to-Order (Runway Collections)
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MADE-TO-ORDER (Fashion/Wedding)
What information will you need from me when placing this order?
Please contact Alena Fede with name/year of collection and name/#/ of the item(s) you want us to make or
attach the picture(s) you want us to make, we will provide you the pricing on this service. Usually it takes around 1-3 months to make
a dress/suite, depending on design, number of orders and our production schedule, please ask us about your order. The design(s) is(are)
custom made according to your measurements/sizes. Complete the order form, payment, sign the policy
and send it to us. Full payment is required upon order submission.
* please provide an additional information if needed (you can contact us about color and fabric options...)
Does Alena Fede offers any type of discounts for multiple orders?
A 5% discount is offered for the second item
A 10% discount is offered for the third item
A 15% discount is offered for the forth item
A 20% discount is offered for the fifth item
* orders need to be places at the same time
What are the payment methods?
We accept Paypal, Visa, MasterCard, American Express, Check
You can pay over the phone as well.
Please call us during regular business hours (M-SAT., 10 am to 7 pm EST). Wed be happy to take credit card information over the phone,
however we cannot place orders over the phone. If customer service agents are not available, please leave your name and number and
well call you back!
Will I be charged sales tax on my order?
Sales tax is only charged if you are resident of South Carolina or your order is picked up at our design-studio. The sales tax for
SC residents is 7.5%.
What are the shipping charges for the dresses?
There is a shipping and handling charge of $25. We ship UPS ground with signature required.
If shipping is international, outside of USA additional shipping charges will apply, depends on location.
Please feel free to contact us, we are more than happy to update you on your order.
Can I return an order?
All made-to-order and bridal items are final. Please see our Return & Exchange Policy
for complete details, rules and exceptions.
Your satisfaction is important to us, if you have any special needs or any other questions please contact
Alena Fede customer service by phone at 347-740-6825 or at and someone will be more than happy to assist you!
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